The BitTitan Blog for Service Providers
A Graphical Look at the ModernMSP "Cost of Customer Acquisition" In a previous post, we provided a primer for the ModernMSP on the Cost of Customer Acquisition, or COC (often referred to as COA by executives and investors in recurring revenue businesses). In that...
How Small Businesses Think About the Cloud While many IT services providers and their customers - particularly small businesses - are seeing the value of the cloud, some are holding out for a variety of reasons. Some of the common reasons I hear from providers...
Winning New Business: Understanding Cost of Customer Acquisition As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing customers (by some reports five to seven times more...
Five Steps to Cloud Adoption Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about more than giving advice—it’s about knowing your customer and what they’re going through....
The One-Percent Club It’s one thing to think about the future; it’s another to be living it. Now is the time to start living in it. In a recent blog, Dan Rahko of SBT Partners describes three areas of focus that make a Modern MSP. It’s a formula he calls, the...
Data-Driven Automation: A Matter of Survival? If you’re not concerned about your future as an IT services provider, feel free to put your head back in the sand now. For the rest of you, there’s a reality looming that’s becoming clearer every day: Data-driven...
A Day in the Life as a Modern MSP A few days ago I posted a blog about being a Modern Managed Services Provider (MSP). In it I gave some insights into what a Modern MSP is (IMHO) and more importantly, its to the SMB. What I'd like to share with you is basically what I...
Microsoft Cloud: Makin’ it Rain Microsoft knows a thing or two about cloud. One of these things is that there is tremendous potential in the cloud that’s only just being realized. Sharp growth in its cloud business helped send the company’s stock soaring this week. It...
Infographic: 6 Traits of a Modern MSP What does it take to be a Modern MSP? Other than being a wealth of tech industry knowledge, ingenuity, and a whole lot of patience; it's about being at the forefront of what's next. There needs to be a huge emphasis on the...
IT Organizations Late to the Party, Can’t Find Their Keys They left work late. They couldn’t decide what to wear. They couldn’t find their car keys. Many IT organizations are running late for the era of digital business, and it’s a distinct opportunity for IT services...